The Human Side of Security

We're a team of professional security consultants, ethical hackers, and project managers with a background in security awareness and social engineering.
Let's make the truth about information security accessible to everyone.

Training Trouble: Why E-Learning Doesn't Work for Everyone

I took a little look back at my calendar today and it seemed high time for a blog. My colleagues and I took a little hiatus to finish up the first draft of our corporate book—a project 6 months in the making and one we are very excited to be bringing your way soon. Check back throughout the year for more information about how to get a copy of our step-by-step guide, From Here to Security.

But for now, we're back in the business of blogging—and with something a little different this time.
e-learning, online training, online courses, security awareness training
I know my blogs usually cover ITSec, security breaches, and big business blunders when it comes to securing sensitive information. [More]

Bad Customer Service vs. Data Breaches: Competing for "Best Way to Lose Customers" Award

So which is worse: bad customer service or a data breach? Well, when it comes to brand reputation and customer loss rate, they may be equivalent.

identity theft, ID protection, data breach, information securityCustomer service has always been a sticking point for brands. After all, a bad in-store or phone experience with a company can send customers heading for the door, never to be heard from again. Environmental disasters also still rank high on the list of reasons customers may consider discontinuing their loyalty to a brand or company (think Exxon Mobile or BP). Yet, according to a recent study by the Ponemon Institute, customers now rate data breaches right along with customer service and environmental disasters as a major reason to ditch a company and run into the loving arms of its competitors. [More]